FREE SHIPPING ON ALL U.S. ORDERS
image/svg+xml
image/svg+xml
0

RETURNS, REFUNDS, AND EXCHANGES POLICY

Thank you for shopping at The Casery!  We want to ensure that you are happy with your purchase.

Customers of The Casery, Inc. (the “Company,”), and/or www.theCasery.com (the “Site”) may obtain a refund or exchange of their product(s) if the return is made within thirty (30) calendar days from the date when the product was purchased by the Customer from the Company and/or the Site, and in accordance with the Policies below. 

  1.  RETURNS

In order for the item to be eligible for a return, it must be unused, undamaged, and returned in the same condition in which it was received from the Company or the Store.  It must also be returned in the original packaging.

Exceptions

The following types of goods may not be returned:

  • Perishable goods
  • Gift cards;

Requirements:

In order to complete your return, you must provide a valid receipt or proof of purchase with the returned item.  Also include your name, date of purchase, mailing address, email address, and phone number so that we may contact you about your return.

Refunds will not be given for any items that are:

  • Not returned in their original condition;
  • Not purchased from the Company and/or Site;
  • Damaged or missing parts for reasons not due to Company error, or
  • Returned more than thirty (30) days after the date of purchase.
  1. REFUNDS (IF APPLICABLE)

Once your return is received, processed, and inspected, we will send you an email to notify you that we have received your returned item, at which point we will also notify you of the approval or rejection of your refund.

If your refund is approved and processed, within fourteen (14) business days, you will receive credit for your purchase in one of the following ways:

  • Credit will automatically be applied to the credit card or debit card used to make the purchase; or
  • Credit will be provided by check mailed to your billing address.

If you do not receive your refund within two weeks of its approval, please email us at info@thecasery.com.

  1.  SALE ITEMS

Only the cost of regular priced items may be refunded.  Sale items are entitled to an exchange for any item in the store that is priced at equal or lesser value based on the sale price of the original item. The cost of sale items may not be refunded. 

  1. REPLACEMENTS/EXCHANGES

We only replace items at no cost to the customer if there is a manufacturing defect. 

If the customer wants to exchange a purchased item for another size, model or color of equal value, the customer will be charged a restocking fee.

If you need to exchange a purchase, please email us at info@thecasery.com for instructions.

  1. GIFTS

If you received an item from our Store as a gift and wish to return the item in accordance with our Returns Policy, we will provide you with an electronic gift certificate for the current retail value of the item.

  1. PAYMENT METHODS

The Company accepts the following methods of payment: Visa, MasterCard, American Express, Discover Card, JCB and Paypal. 

  1. CURRENCY

All prices for merchandise are stated in U.S. Dollars. 

  1.  SHIPPING

To return or exchange your product, please mail your product to: 3679 Motor Ave, Suite 200, Los Angeles, California USA, 90034.  A traceable method of shipment is highly recommended to prove your product was received.

You will be responsible for paying for your own return shipping costs for returning your item, unless there was a manufacturer defect. Original shipping costs are non-refundable.

The time it may take for your exchanged product to reach you may vary depending on your shipping address.